Customer Service


ORDER PROCESSING

Online orders are processed Monday through Friday, excluding holidays. In general, orders will ship within 1 - 3 business days, however orders placed before (2pm EST on weekdays) will often ship the same day. Holidays and peak sales time may alter your shipment timeframe.

Please note that tracking information will only be updated online one business day after your order has been shipped. Please contact customer service as soon as possible with any requests as we are unable to make cancellations after we have started the shipment process.

REFUSED PACKAGES

MONMU is not responsible for any charges incurred for refused packages. In the case a package is refused and returned to MONMU, the total cost of return fees will be deducted from the customer’s refund.

DELAYED OR LOST PACKAGES

MONMU is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. If you would like to waive our signature upon delivery requirement, please note that we cannot be held responsible for lost or stolen packages.

ITEM AVAILABILITY

All items sold online are subject to availability. We will try our best to fulfill all online orders, and if an item is out of stock we will notify you as soon as possible and you will not be charged for the out of stock item.

WEB ORDER RETURN POLICY

For all online purchases at monmulondon.com, MONMU gladly accepts returns of full priced merchandise for refund, exchange or store credit. Items must be unworn, unwashed, undamaged, with original tags attached and must be returned in original packaging. All returns must be authorized by MONMU.